Our support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, bonus queries or device compatibility our advisers can help via live chat, email or phone. For account verification and payments please attach documents when contacting us. We aim to respond promptly and guide you through any issues with clear, practical steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, 24/7 response for urgent issues) |
| General enquiries | [email protected] (business enquiries and documentation; typical reply within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships and reporting; Mon-Fri response) |
| Phone | +44 20 7946 1823 (UK line for immediate assistance) |
| Working hours | Mon-Fri, 09:00-18:00 (phone and email; live chat available outside hours) |
Email Support
Email is the preferred contact method for detailed requests, account issues or when you need to submit documents. Please email [email protected] with a clear subject line and include up-to-date contact details, account ID and any attachments to avoid delays. This helps our team review your case quickly and respond with next steps or requests for further information.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. Simple requests through live chat or email typically receive a reply the same day, while more complex cases - such as verification, payment investigations, or security reviews - may take several days to resolve. We'll keep you updated on progress and provide an estimated timeline when more time is needed.
Feedback
We welcome your feedback, suggestions, and ideas to make the site better. Tell us about any feature requests, bugs, or ways to improve promotions and game selection. Every message is reviewed by our team and used to refine features, fix issues, and improve your day-to-day experience. Please send your thoughts - we read every submission and act on what matters most to players.